How do you claim for a cracked phone screen in India?

A cracked screen is accidental damage. It is covered by ADLD or a combined plan such as SmartShield. It is not covered by a manufacturer warranty or a plain extended warranty. Check which plan is active on the device in your Assurify Care vault before filing.

1. Raise the claim the same day. Open vault.assurify.in and use the AI Concierge or the Claims section. Delay makes the damage harder to date.
2. Select the damaged device from your registered vault - it is already linked to its IMEI or serial number.
3. Upload evidence: clear photos of the cracked screen, the whole device front and back, and the device powered on if it still switches on.
4. Describe what happened in one plain sentence, with the date. AI triage reads this to classify the claim.
5. Choose your service mode: doorstep pickup, drop-off, or walk-in. Pickup is available in 200+ cities.
6. Track it live in the vault while the device is repaired at an authorised service centre with brand-authorised genuine spares.
7. Receive the device back at your address. On an active plan you pay nothing - co-payment is zero.

Assurify triages the claim with AI and dispatches the same day, against an industry norm of 7 to 15 working days for manual verification. Total time to device return depends on part availability and your city, and is tracked live in the vault.

• No active cover on the damage date. The plan must have been live before the crack.
• Cover type mismatch. An extended warranty alone does not cover accidental damage.
• Device not registered. The IMEI or serial in the claim must match a registered device.
• Prior third-party repair. A screen already replaced outside the authorised network can complicate assessment.

Assurify reports a 98% verified claim approval rate; most rejections trace back to one of the four points above.